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SHIPPING POLICY

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Orders and Shipping

Thank you for visiting and shopping with Montauk Avenue. We hope you enjoy shopping with us and we are looking forward to your next visit.

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Order processing time:

Orders are confirmed once payment has been completed. You will receive a separate email once your order has been shipped. All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays. During the holiday season, shipments may be delayed by a few days due to the high volume of orders. We will contact you via email or mobile phone should there be any delay in the delivery of your order. Order status updates and order notes (if any) will be sent through email. Please check your junk/spam folder in case our email went to the junk/spam folder.

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Damages:

We takes pride to provide high-quality products. We ensure that it is our responsibility to make sure that all items are securely and properly packed. If you found that your item is broken or damaged once you opened the package, please take a photo of the damages immediately and contact us at contact@montaukav.com

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Montauk is not liable for any loss of products during delivery. Please contact the courier directly for assistance if you have not received your parcel after the estimated delivery time. Alternatively, you may provide us with the order number. We may be able to assist you to check on the delivery status.


Shipping rates & delivery estimates: 

Shipping time: 3 – 5 business days (between 9am – 6pm)

The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during checkout. You can choose the option that meets your preferences best. Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.

All orders will be shipped for free in the United States.

Delivery is only available on working days, from Mon to Fri / 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays. A shipping fee will apply if your minimum purchase amount falls below the minimum shipping after discounts.

  • We are closed for delivery on Sunday and on Public Holidays

  • Shipping Couriers do not deliver on Sundays and on Public Holidays

  • During holiday seasons, sale periods, and extreme weather conditions, delivery timings may be extended

  • The address cannot be changed once the order is paid.


Shipment confirmation & Order tracking:

Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to contact the courier for the latest update and further information.

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